Terms & Conditions -
If you’re a bit nerdy like us, here’s all the key info you need on shipping, returns, and product care—so your goodies arrive safely and look fab.
P.S. No fancy pics here—we don’t want you getting distracted!
Terms of Service Welcome to Marlee May Designs. By using our website and purchasing our products, you agree to the following terms and conditions. We’ve kept them as clear and simple as possible. 1. Who We Are This website is operated by Marlee May Designs. Throughout these terms, “we”, “us” and “our” refer to Marlee May Designs. 2. Using Our Website By visiting our site and/or buying from us, you agree to be bound by these Terms of Service. If you don’t agree, please don’t use the site. You must be at least the age of majority in New Zealand, or have a parent/guardian’s permission. You agree not to use our products for any unlawful purpose or transmit anything harmful (like viruses). 3. Orders, Payments & Pricing All prices are in NZD and may change without notice. We may limit or cancel orders at our discretion (for example, if stock runs out). You agree to provide accurate billing and shipping details so we can process your order smoothly. 4. Shipping & Delivery We aim to process and ship your order as quickly as possible. Delivery times are estimates only and may vary. Once shipped, responsibility for the parcel passes to the courier, but if your order goes missing, please get in touch so we can help. 5. Returns & Refunds We want you to love your Marlee May pieces. If your item arrives damaged or faulty, please contact us within 7 days of receiving it so we can arrange a repair, replacement, or refund in line with the New Zealand Consumer Guarantees Act (CGA). Change-of-mind returns are not accepted, so please choose carefully. For full details, see our Returns Policy . 6. Product Information We do our best to ensure product descriptions and images are accurate. Please note: Colours may vary slightly depending on your screen. As our items are handmade, small variations make each piece unique. 7. Privacy Your privacy matters to us. We only collect the personal information needed to process your orders and provide our service. We will never sell or share your information without your consent. See our Privacy Policy for more detail. 8. Intellectual Property All content on this site (images, designs, text) belongs to Marlee May Designs. Please don’t reproduce or use it without our permission. 9. Limitation of Liability We do our best to provide safe, quality products. However, Marlee May Designs is not liable for any indirect, incidental, or consequential damages that may arise from the use of our website or products, except as required under New Zealand law. 10. Changes to These Terms We may update these Terms from time to time by posting a new version here. Continued use of our site means you accept any changes. 11. Contact Us Questions? We’d love to hear from you. You can reach us at: 📧 marleemaydesigns@outlook.com
Privacy Policy Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.marleemaydesigns.com (“Site”). By visiting our Site or placing an order, you agree to the terms of this Privacy Policy. 1. Information We Collect When you shop with us or use our Site, we may collect: Order details: name, billing and shipping address, payment details, email, and phone number (so we can process and deliver your order). Device details: information about how you browse our Site (to help us improve your experience). Customer support info: details you provide if you contact us with a question or issue. We only collect the information we need to run our business and serve you. 2. How We Use Your Information We use your information to: Process payments and ship your order. Send you invoices and order confirmations. Communicate with you about your purchase. Protect against fraud and keep our Site safe. Share updates or special offers if you’ve agreed to hear from us. 3. Sharing Your Information We don’t sell your information. We only share it with trusted partners who help us run our business, such as: WIX.com, who provide our online store platform. Couriers and payment processors to complete your order. Authorities, if we’re legally required to (e.g. to comply with NZ law). 4. Cookies Like most websites, we use cookies to improve your browsing experience. Cookies let our Site remember things like your preferences and what’s in your shopping cart. You can control or block cookies in your browser settings, but please note this may affect how the Site works for you. 5. Storing Your Information We keep your order details for our records unless you ask us to delete them. This helps us meet our legal obligations (like tax records) and provide customer support. 6. Your Rights Under the New Zealand Privacy Act 2020, you have the right to: Access the personal information we hold about you. Correct it if it’s wrong or out of date. Ask us to delete it when it’s no longer needed. To make a request, just email us at marleemaydesigns@outlook.com . 7. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website. 8. Contact Us If you have any questions, concerns, or complaints about how your information is handled, please contact us: 📧 marleemaydesigns@outlook.com
Shipping & Damaged Goods Policy Shipping We aim to pack and ship your order as quickly and carefully as possible. Once your order has been shipped, you’ll receive a confirmation email with tracking details (if available). Shipping times may vary depending on your location and courier services, but we’ll always do our best to get your order to you promptly. Please make sure your shipping address is correct at checkout — we can’t take responsibility for parcels sent to the wrong address. Damaged or Faulty Goods Your rights are protected under the Consumer Guarantees Act 1993. If your item arrives damaged or faulty, we will happily replace or refund it. Please contact us within 7 days of receiving your order by emailing us at marleemaydesigns@outlook.com . Include your order number, a brief description, and a photo of the damaged/faulty item. Once we’ve reviewed your request, we’ll be in touch to arrange a replacement, refund or credit for our website. Returns for Change of Mind As all of our pieces are handmade to order, we’re unable to offer returns or refunds for change of mind. Please choose carefully before placing your order. Need Help? If you have any questions about shipping, damaged items, or your order, please reach out: 📧 marleemaydesigns@outlook.com